Refund Policy

Prepaid credit purchases

RightInterview purchases add prepaid credits for session time. They are one-time purchases rather than recurring subscriptions. Purchased unused credits do not expire. Credits already used to provide session time are generally not eligible for a discretionary refund. Promotional, welcome, and referral credits have no cash refund value.

Requests are reviewed case by case

If you believe you were charged in error, paid twice, did not receive purchased credits, or experienced a material problem with delivery, contact support@rightinterview.com. Include your account email, Paddle transaction or receipt identifier, and a short description. Do not send card numbers, security codes, passwords, or API keys.

We review the purchase, credit usage, delivery, and circumstances of the request. A request alone does not guarantee a discretionary refund. Where a refund is approved, the amount and any adjustment to unused purchased credits will be confirmed as part of that review.

Paddle and mandatory rights

Paddle is our merchant of record and processes payments and refunds under its buyer terms and refund policy. You may also contact Paddle through paddle.net. Applicable statutory withdrawal, refund, and defective-product rights take priority over any contrary wording on this page. Nothing here removes rights you cannot legally waive.

How approved refunds are handled

Approved payment refunds are processed by Paddle, generally through the original payment method, subject to the provider’s process and applicable requirements. Processing time depends on Paddle and your payment provider. We do not issue cash refunds for free credits or transfer a refund to an unrelated account.